[k0k0]

I worked in a Sears call center about 6 years ago and at the time, they told us that nobody was to speak to a manager. The managers were there, could talk to people, but instead they spend their days listening to our calls to make sure we weren't being dicks. That didn't stop me though, and that's why I ended up getting fired.

A guy who let one of his items go out of warranty yelled at me for a while after it broke and we couldn't come out to fix it for free. He wanted his warranty reinstated, but can't warranty a broken item. So he asked for the manager. Can't. Eventually he took to calling me names and saying I wasn't fit to work in fast food and that I should go back to working at Mcdonalds. I asked him how he liked his washer and dryer and refrigerator, because they all had warranties that I could easily take off as part of our 'we don't service dicks' clause. He shut up and then I asked if he'd like fries with that bit of news motherfucker? Then I hung up the phone. I knew I was in trouble when I looked over and the manager was staring me down and did the whole beckon me over thing. Call center work is the worst, especially when people yell at you.